FAQs

About Us

MWCarpets is a Pakistani brand that offers handmade carpets, rugs, and prayer mats. We also provide services like rug repair and washing.

Yes, all our carpets are 100% handmade by workers, We also mention if a rug is woven by Machine.

We are based in Pakistan but we ship worldwide.

You can reach us through our contact page, by email, or WhatsApp. All details are available on our website at Contact page.

We offer hand-knotted carpets, Persian-style rugs, Pakistani tribal designs, prayer mats, and custom pieces.

Yes, we can make custom rugs based on your size, color, or design preferences.

Mostly wool and cotton. We also use silk in some carpets.

Yes, we use natural materials and dyes wherever possible.

Yes, we ship worldwide using trusted courier partners.

Delivery in Pakistan takes 3–5 days. International orders may take 7–21 days depending on the location.

Yes, once your order is shipped, you will receive a tracking number via email or WhatsApp.

Shipping is free within Pakistan. International shipping costs depend on location and size.

We accept bank transfers, cash on delivery (within Pakistan), and PayPal or credit cards for international orders.

You can order directly from our website or contact us via WhatsApp for help.

You can cancel or change the order within 24 hours. After that, it may already be in shipping.

Yes, we provide professional washing, and repair services.

Vacuum regularly and avoid strong chemicals. For deep cleaning, get in touch with us.

Yes, we offer rug exchange or purchase options after review.

With good care, handmade rugs can last 30 to 100+ years.